Terms & Conditions
- Damage to the merchandise by the customer’s own misuse.
- Accidental damage while merchandise is in customer’s possession.
- Special Order Items
- Reeds/Perishable Items
- Special Finish Instrument Cleaning (more details below)
- Multiple Instruments were sent for trial by customer request (more details below)
The customer is responsible for inspecting the merchandise upon arrival. If damage has occurred in shipping, the customer MUST notify Kessler & Sons Music, Inc. immediately using the phone number provided inside the package or via e-mail so that Kessler & Sons Music, Inc. may instruct the customer on the steps that need to be taken. All claims of damage will have to be inspected by the Shipping company. Kessler & Sons Music, Inc. fully insures all packages up to or over the replacement value of the merchandise being shipped. Kessler & Sons Music, Inc. will not refund any item(s) damaged in shipping if the customer has failed to file a claim or has failed to meet any of the above mentioned conditions.
Any return that does not meet all criteria mentioned above may be subject to at least a 20% restocking fee. Kessler & Sons Music reserves the right to not allow for refund/return if return does not meet stated criteria.
Special Finish Instrument Cleaning
Most instruments can be cleaned/serviced in our shop with minimal time and thus do not require any cleaning fees charged to the customer. However, certain finishes OR instruments that have heavy signs of use from the player, may require additional service and cleaning time in order to be re-sold. This will be billed at the customer’s expense at a rate of $60/hour (a 20% discount from our normal shop rate of $75/hour). This fee will be deducted from the customer refund.
Some special finishes require this cleaning more regularly than others. For example, raw brass / unlacquered saxophones commonly tend to need 1.5 – 2.0 hours of additional cleaning upon return. If you have questions about this policy, please contact us BEFORE ordering.
Many items can be purchased with discounted “Upgrade” options. These options receive special discounts (or are “Free”) with purchase of qualifying product. If the qualifying product is returned but “upgrade” items are kept by customer, the final refund of the qualifying purchase will be reduced to reflect the standard sale prices of the “upgrade” items as these discounts/bundle prices are only valid with qualifying purchase.
First Time Instrument Orders:
On first time instrument orders, Kessler & Sons Music will only deliver to an address that can be verified by the banking institution that processes the payment (billing address in the case of Credit Card purchase – “Confirmed Address” in case of PayPal processed order), as this serves as our only form of ID Verification. First time instrument orders are considered separate from customers who only ordered accessories in previous orders.
This policy only applies on orders that were placed by the customer, funds have been captured by the retailer, but are then cancelled before shipping. This does not apply to returns.
Kessler & Sons Music ships most instruments via UPS and most accessories through the USPS unless otherwise specified by the customer during checkout. All shipping costs will be pre-paid (unless otherwise specified by Kessler & Sons Music) by the customer. ALL shipments from Kessler & Sons Music require a direct signature. Items will not be shipped without a signature unless pre-approved by Kessler & Sons Music prior to order being placed.
First Time Orders:
On first time customer orders, Kessler & Sons Music will only deliver to an address that can be verified by the banking institution that processes the payment (billing address in the case of Credit Card purchase – “Confirmed Address” in case of PayPal processed order), as this serves as our only form of ID Verification. First time instrument orders are considered separate from customers who only ordered accessories in previous orders.
Please note that we cannot accept any order shipped to a Freight Forwarding company. As they are not the “end consumer” for the product, many of the manufacturer’s policies prohibit shipment to anyone other than the end consumer. Any order that is shipped to a freight forwarding company will be rejected.
So for example, if a customer requests to try 3 instruments at $1,000.00 value each, we will end up paying $40-$60 more in processing fees than we would if the customer has us ship only 1 instrument. So regardless, in this case, the customer would be assessed a 2.5% restocking fee on the 2 additional instruments ($50).
The only exception is when the customer is paying by American Express, in which case our standard American Express Payment Terms (3% restocking fee on any item returned for refund) stated above would take precedence.
“Free Shipping” on Multiple Instruments
If customer is ordering multiple items that would include Free Shipping, this would only apply to one item. Customer will be responsible for actual, non subsidized, shipping cost on all additional instruments, regardless of shopping cart calculations on shipping. In the case where customer orders multiple instruments and only one has free shipping, customer will only receive the shipping cost associated with the instrument(s) that they end up keeping. So if the instrument that contained Free Shipping is returned, then the customer is responsible for the original shipping cost which will be automatically deducted from the refund.
For more information on Kessler & Sons Music shipping & payment policies on international transactions, please click here.
International customers dealing with Kessler & Sons Music over eBay (as eBay user: “kesslermusic”) MUST pre-arrange all payment and shipping details with Kessler & Sons Music prior to bidding. If customer does not pre-arrange these details, Kessler & Sons Music has the right to refuse the transaction without any negative or neutral feedback retaliation from the customer. Should the customer post feedback of this sort, you agree to have this feedback removed. The ONLY acceptable proof of pre-arrangement is written e-mails.
It is understood that any purchase through Kessler & Sons Music, Inc. via the www.kesslermusic.com website or through any eBay auctions operating under eBay user “kesslermusic”, that the customer has already read and agreed to the terms above. Kessler & Sons Music is committed to 100% customer satisfaction but we need the help of the customer to do this. We ask that all customers do take the time to read these terms to ensure satisfaction. If the customer does not agree with the terms, they should exit the site.